Privacy Policy
At Justmobility.co.uk, a trading name of Sure Wise Limited, we acknowledge our responsibility to handle your personal information with care and comply with relevant legislation, including the General Data Protection Regulation (GDPR). This notice outlines how and why we use your personal data and details your rights under GDPR.
As the data controller, we process your data for activities such as providing quotations, administering insurance policies, and fulfilling our legitimate interests. Your data may be shared with other parties, including Reinsurers and Loss Adjusters, for claims administration. These parties may act as data controllers and will issue their own Data Protection & Privacy Policies. We do not assume responsibility for the privacy policies of external sites linked from our website, and we recommend reading their Privacy Notices before use.
Information Collection
By submitting your contact details on our website, you express interest in purchasing an insurance product and, if needed, agree to us contacting you for further discussion about your insurance needs. We collect information through fact-finding, ensuring we have accurate data to arrange suitable insurance products based on your circumstances and requirements.
We may receive your contact details from third-party Introducers who have referred your information to us. In such cases, we confirm the Introducer obtained your consent and verify your expectation and understanding of the call's nature.
Information from Other Sources
We may obtain information from public records, if necessary, to verify your identity or validate facts you've provided.
Personal Information & Legal Basis
To process your personal data, we require a lawful basis as defined in GDPR. The table below outlines the reasons for collecting data, the lawful basis, and the information collected:
| Why we collect your data | Lawful basis | Information collected | ||
|---|---|---|---|---|
| Provide a quotation for Insurance | Our legitimate interests | Basic personal details, insurance requirements, home/property details, insurance history, marketing preferences, payment details | ||
| Arrange and administer your policy | Our legitimate interests | |||
| Notify you of changes in our service | Our legitimate interests | |||
| Marketing | Your explicit consent or legitimate interests | |||
| Statistical analysis and Service Review Requests | Our legitimateinterests | |||
| Provide improved quality | Our legitimate | |||
| Prevent, detect, and investigate crime | Legal and Regulatory obligations | |||
| Resolve complaints and handle data access requests | Our legitimate interests | |||
| Comply with applicable laws and regulatory obligations | Legal and Regulatory obligations | |||
Some personal information may be sensitive or related to criminal offenses, collected for specified "insurance purposes" without explicit consent. If providing information about another person, you confirm they have given permission, and we use their data as outlined in this notice.
Use of Cookies
We use cookies to enhance your browsing experience, analyzing webpage traffic for statistical purposes. You can choose to accept or decline cookies, but declining may limit website functionality.
Data Security
Sure Wise Ltd is committed to safeguarding your personal information, employing various technologies and procedures to prevent unauthorized access, use, or disclosure.
Disclosure of Personal Information
As part of our services, we may disclose your data to third parties, including Computer bureaux/Software Houses, Insurers, Loss Adjusters, and Government databases, to assist with fraud prevention and detection.
Retention Period
We retain data for a maximum of seven years following the expiry of an insurance contract, in line with our data retention policy, FCA regulations, and English Law.
International Transfers of Data
Personal data may be transferred outside the European Economic Area (EEA), ensuring secure treatment in accordance with GDPR.
Your Rights
Under GDPR, you have various rights concerning your personal data. These include the right to be informed, access, rectification, erasure, restriction of processing, data portability, objection, rights related to automated decision-making and profiling, and the right to cancel insurance quote reminders.
Reviews
We may contact you via email to collect feedback on our services and products through Trustpilot and Google. By leaving a review, you consent to sharing data with Trustpilot and potential use in promotional material.
Marketing
We may contact customers for marketing purposes based on legitimate interests. Consent is obtained separately, and records are maintained. Customers, potential customers, and non- customers may receive information based on their consent.
Contact Us
For inquiries about this Privacy Notice or to exercise your rights, contact the Data Protection Officer at:
The Data Protection Officer, Unit 3, Hadleigh Park Business Park, Benfleet, Essex, SS7 2PP
Email: customerservices@surewise.com
Telephone: 01268 200020
Right to Complain
If unhappy with our use of personal information, contact us or escalate concerns to the Information Commissioner's Office (ICO).
Changes to Privacy Notice
We regularly review and update our Privacy Notice, notifying you of any changes if we plan to use personal data for new purposes.